Curly Customer Service

For anyone who has curly hair, be it a blessing or a curse in your mind, you know the challenges of the maintenance. If you look great at home, and there’s humidity, you will not look great by the time you get to work. If you clip it up in the morning, you are bound to that clip all day. There is no changing the style from day to evening. If you find a product that works great, it will either stop working in a few months or they will stop making it. And good luck finding a hairdresser that understands that thinning shears aren’t the answer, that layers will not always work, and that when it dries, it will be shorter so you can’t cut to the length you see, you cut to the length you anticipate.

A few years ago, I found a company that understood the curly dilemma and I’ve been a loyal Ouidad customer ever since. This company trains stylists and let me assure you, they are well compensated for this specialized training. I have been known to drive to Pineville, which makes a haircut an all day experience.  They have a fantastic line of products that, after three years of continual use, still work like day one (and let me assure you, they are a bit pricey but are worth their weight in gold to this curly girl). This week, on top of the fact that they donate a portion of their proceeds to charities that support cancer survivors, I found yet another reason to love Ouidad.

I placed an on-line order (which, by the way, was not cheap) and there was a glitch in the system so somehow, I placed two on-line orders. While I’m willing to drive far enough to consider a haircut a day trip and abandon all rules of frugality to get the products, this duplicate order was a considerable blow to the already stretched budget. So, did I call to cancel or did I just hang on to the second order and use it when I got around to it? I pondered. And decided I’d decide after lunch. I always think more clearly on a full stomach. Within 30 minutes, the phone rang and it was a Ouidad customer service representative who noticed my duplicate order and was verifying that this was really what I meant to order. I explained my computer glitch and she immediately cancelled one order. I was happily back within my budget and Ouidad gets massive points for having proactive customer service.

In this day and age of terrible customer service, and rest assured I have those experiences too, it’s nice to know that there are still companies that are paying attention, that care about their customers, and that are looking out for the curly girls. We need all the help we can get J